Our Return & Exchange Policy
At Nirman Handicrafts, every product is carefully handcrafted by skilled artisans and inspected before shipping. We take great pride in the quality of our work and want you to be completely satisfied with your purchase.
Damaged or Defective Items
If your item arrives damaged or defective, please report it to us immediately upon receipt by emailing us with your order number and clear photographs of the damage. Claims reported after delivery without prompt notification may not be eligible for a return or refund.
Exchange Policy
We offer a 7-day exchange policy from the date of delivery. If you wish to exchange your item, please contact us within 7 days of receiving your order. Items must be unused, in their original condition, and in original packaging to be eligible for an exchange.
How to Initiate an Exchange
- Contact us at nirmanhandicrafts@gmail.com within 7 days of receiving your order.
- Include your order number, reason for exchange, and photographs if the item is damaged.
- Our team will review your request and confirm eligibility.
- Once approved, browse our website and let us know which product you'd like as a replacement — or opt for a gift card.
- Ship the original item back to us in its original packaging (return shipping instructions will be provided).
Non-Eligible Items
The following items are not eligible for exchange:
- Items that have been used, altered, or damaged after delivery
- Custom or personalized orders
- Items reported outside the 7-day exchange window
Questions?
If you have any questions about our policy, please don't hesitate to reach out — we're here to help!
